Frequently Asked Questions

What is 3-2-1 Framboise?

Our monthly subscription boxes are for baby boys and girls size 3 months to 18 months. We explore the French and European baby fashion industry to bring you the best in baby clothing. 

What is inside each Stylish Baby Box?

Each month, you'll receive one gorgeous outfit for your baby. The quality of the fabrics is exceptional -- soft organic cotton -- for baby's confort. The designs are fun and beautiful with European flair. 

So, what's in the Premium Box?

The Premium Box includes two outfits every month. The quality is the same as the original Stylish Baby Box. In addition,  we'll occasionally include accessories (also from Europe) as little gifts for moms and dads. 

How often do you automatically increase the size of my baby's clothes?

When you sign up, we ask for Baby's birthday month. We'll track Baby's age and increase the size accordingly. Typically, we increase the size on the month that Baby turns: 3 months, 5 months, 8 months and 11 months. If you need a larger size at any other time, please contact us at hello@321framboise.com by the 15th of the month. If you contact us after the 15th, we will do our best to accommodate your request if we still have the next size up available. 

Is shipping included?

No, shipping is calculated at check-out and will be added to your total. We periodically offer discount codes for shipping on your first box. Keep an eye on our social media pages to get the discount codes!

Do you ship internationally?

Yes! We now ship to any country in the world. Canada? Yes! Vietnam? Yes! Nigeria? Yes!...you get the picture.

What are the shipping and billing policies?

We typically ship on the 18th of every month. Orders placed after the 17th of the current month will ship out the next month. For example: If you purchase your subscription on the 20th of January, you will be charged that same day and receive your first box in February! You will not be charged a re-bill until the 28th of February, after you have received your first box!

Can I cancel my subscription?

Yes! If you have a monthly plan, you can cancel at any time. If you have a three-month plan, you can cancel at any time, but you will be charged for the entire term until the subscription period is over. For example, if you want to cancel a three-month plan after the second month, you will still be charged for the 3rd month and receive your third package! However, you won't be billed for the following three months. 

What if I subscribe and then cancel right away?

Once you subscribe, your account is immediately charged. If you cancel right away, this will only ensure that your subscription will not renew. 

What is your return policy?

We only accept returns/exchanges for items that are damaged or defective. 

What if the size wasn't right?

If the size of the outfit is too small, please contact us at hello@321framboise.com. We will do our best to work with you to make it right. 

Do you have additional questions? 

Contact us at hello@321framboise.com.

Are you ready to subscribe to 3-2-1 Framboise?

Hurry and get started! Last day to subscribe is the 17th to receive your first box in August! After this cutoff date, your first box will arrive next month.